Frequently Asked Questions
Working With Us
How does the engagement process work?
It starts with a free 30-minute discovery call where we learn about your project. From there, we provide a detailed proposal with scope, timeline, and fixed pricing. Once approved, we kick off with a Day 1 deep-dive into your vision.
What's your typical turnaround time?
MVP Launch projects take ~2 weeks. Core Platform builds take ~4 weeks. Growth Partner retainers are ongoing with 48-hour turnaround on edits and feature requests.
Do you work with startups or only established businesses?
Both. Our MVP Launch plan is designed specifically for pre-seed startups validating ideas, while our Core Platform and Growth Partner plans serve scaling businesses. We've worked with companies from pre-revenue to Series B.
Can I see the code during development?
Absolutely. You get full access to a private GitHub repository from day one. We push code daily and you can review every commit, pull request, and deployment.
What happens after the project is delivered?
You own the source code and all assets — no lock-in. We offer ongoing support through our Growth Partner retainer, or you can take the code and run with your own team.
Pricing & Payment
Are there any hidden fees?
Zero. Our pricing is fully transparent — what you see on our pricing page is what you pay, plus 18% GST. No surprise invoices, no scope-creep charges without prior approval.
What's your payment structure?
For one-time projects: 50% upfront, 50% on delivery. For retainers: monthly or quarterly billing with 15% savings on quarterly. We accept bank transfers and UPI.
Do you offer refunds?
Yes. If you're not satisfied with the first milestone delivery, we'll either revise it at no extra cost or refund your payment in full. See our refund policy for details.
Why should I choose Fluxenta over a freelancer?
Freelancers are great for isolated tasks, but building a production-grade web platform requires a coordinated team — design, engineering, SEO, and DevOps working in sync. We provide that entire team at a fraction of the cost of hiring in-house.
Still have questions?